Order Policy

Wholesale

Ten Shin Gardens offers wholesale to our customers. The minimum order is $1000 CAD (or $1000 USD) with at least 10 plants per item. Our pricing is based on the quantity of each item in the order. Please email us for a price quote with the quantity of each plant you are interested in. Upon confirmation of the order, we will supply CITES and PHYTO for the shipment. A copy of the import permit is needed from our customers. The customers should inform Ten Shin Gardens the local government import regulations to ensure a safe and smooth delivery.

Your order will be shipped with air cargo service or EMS (Express Mail Service). If EMS is used, the customers should contact local post office and track the delivery status. If air cargo service is used, the customers should inform Ten Shin Gardens shipping instructions, such as airport destination and any applicable specific instructions. The shipping fee and handling fee will be billed at actual charge. All payments are due prior shipping.

Alternatively, wholesale orders can also be made with us at least 2 weeks prior to our attendance at an orchid show in your country. This way, an import permit will not be needed. We will bring the plants at the show to be picked up by you, or a local shipment of your orders can be arranged while we are in your country. The local shipment cost will be charged on you in addition to the plant cost. Please check out our home page for our show schedule and do contact us for information of our most recent plant list.

All plants will be shipped in bare root unless otherwise instructed. Shipment of plants will be in compliance with the appropriate provisional regulations. We will do the best we can do ensure a safe delivery.

Pre-Orders

Ten Shin Gardens accept pre-orders from our customers if we are going to your local orchid show. Please email Ten Shin Gardens for our plant list, or any plants you would like to have but not found on the list, we will confirm your order and send you an invoice. Payment is due at the time of pickup. Please click here (link to contact form) for your query or any questions for your order.